Support

Get in touch

Email support@baskai.app and a human will get back to you, usually within two working days.

Please include the email address on your account and, if something went wrong, roughly when it happened. It makes finding the problem much faster.

How do I delete my account?

In the app, go to You, then Settings, then Delete Account. This permanently removes your profile, workouts, coaching history and progress photos. It cannot be undone.

How do I change between kg and lb?

You, then Settings, then preferred units. Bask converts your existing history automatically, so nothing is lost.

Where are my progress photos stored?

On your device. Progress photos are not uploaded to our servers. Your workouts, profile and coaching history are stored in the cloud so they follow you between devices.

Bask suggested something that felt wrong for me

Tell us. Bask adapts to what you actually do, and knowing where it got something wrong is the fastest way to make it better. You can also decline an exercise in the app, which feeds straight back into your coaching.

Is Bask a substitute for medical advice?

No. Bask offers training guidance only. If you are injured, unwell, or unsure whether exercise is right for you, speak to a qualified professional.

Privacy

Our privacy policy is at baskai.app/privacy.